Shipping & Payment

DELIVERY TIME

Unless otherwise specified, 1–6 business days

SHIPPING COSTS

Free shipping to DE, AT, BE, DK, FR, FI, IT, LU, NL, SE
Other EU countries: Free shipping on orders of €200 or more; €10 for orders under that amount
CH, LIE: Free shipping on orders of €200 or more; €10 shipping fee for orders under that amount
Non-EU countries: AUS, CAN, ISL, MCO, MEX, NOR, NZL, RSA, SAU, UK, USA, UAE: Free shipping on orders of €200 or more; €20 shipping fee for orders under that amount

CUSTOMS

CH, LIE: Customs clearance and Swiss import tax are included!!
CAN, ISL, NOR, NZL, SMR: Duty-free EU goods; the customer is responsible for paying the import tax.
AUS, MEX, RSA, SAU, UK, USA, UAE: Any customs duties and import taxes are the responsibility of the customer.

RETURNS

30-day return policy starting from the date you receive the merchandise.
Free returns from DE, AT, BE, DK, FI, FR, IT, LU, NL, SE
Other countries: Return shipping at your own expense

MONEY-BACK GUARANTEE

30-day money-back guarantee in the online store (starting from the date of receipt of the merchandise). Applies to normal use—not in cases of improper care (follow the washing and drying instructions on the label or care tag).

PACKAGING & SHIPPING

Plastic-Free
Carbon-neutral with Deutsche Post, DHL Express, and DPD DE
Express shipping is available depending on the country.

PAYMENT

Local payment methods available depending on the country: Express shipping available depending on the country.
Local currencies available depending on the country: EUR, CHF, SEK, DKK, NOK, ISK, PLN, CZK, HUF, USD, CAD, SAR, AED, AUD, NZD