PAYMENT & SHIPPING

We deliver to you in 1-6 working days with standard shipping!

EU	Under 200€	Over 200€	Returns
Germany, Austria Austria Belgium Denmark Finland Italy Luxembourg The Netherlands Sweden	free of charge	free of charge	free of charge
Other countries in the EU ¹	€ 10	free of charge	At your own expense

¹ : Bulgaria, Estonia, France, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

NON-EU	Under 200€	Over 200€	Returns	Customs
Switzerland Liechtenstein	€ 20	free of charge	At your own expense	Including customs duties, excluding import tax (see below for more information)
UK USA Australia Iceland Canada Mexico* Monaco New Zealand Norway San Marino Saudi Arabia South Africa UAE	€ 20	Free of charge	At your own expense	Excluding customs duties, excluding import tax (see below for more information)

* max. 800€ order value possible due to customs duties

-> Is your country not listed? Write to us at shop@youlookperfect.at or via the contact form

SHIPPING INFORMATION:

• We ship with DPD, POST or DHL Express. You will see detailed information during the purchase process. You will receive an automated email from us with a tracking link that you can use to track your parcel.
• Shipment will be made (MO-FR) on the same day for orders placed before 8 a.m., otherwise 1 day later (exception: in case of prepayment, the goods will be shipped after receipt of payment).
• Public holidays in Austria: August 15, October 26, November 1, December 8.
• The specified parcel delivery time in working days refers to MO-FR.
• When shipping to a DHL Packstation in Germany, you can choose shipping with POST or DHL Express. When shipping to a Post-Packstation in Austria, shipping is only possible with POST. Please be sure to state the Packstation number and your postal number when ordering! Your postal number must already be activated for shipping and you must also have the app so that you can receive the pick-up end for the parcel on your app.
• Express shipping is possible to many countries and can sometimes be booked additionally.
  
• Regardless of the country and its taxes, our store prices are the same for all customers in all countries.

MONEY-BACK GUARANTEE: Our customers buy 100% risk-free! Because we offer you a 30-day money-back guarantee! Only valid here in our online store. (The guarantee is valid for 30 days from receipt of the goods, but not if the clothing is washed/dried incorrectly)

PAYMENT: Partly also possible in your local currency.

EURO, CHF, SEK, DKK, ISK, GBP, USD, CAD, SAR, AED, AUD, NZD. Depending on the country, we accept the following payments:

• PAYPAL
• APPLE PAY or GOOGLE PAY
• CREDIT CARD (Visa, Mastercard, American Express, Maestro)
• KLARNA
  
• EPS
• iDeal
• BANCONTACT
• PREPAYMENT (Only possible in €. You transfer the amount within 7 days. The package will be sent immediately after receipt of payment)

RETURNS: You have an extended right of return of 30 days.

• For countries with free returns (see table above), please use the returns label enclosed with your order. From other countries, please send the goods back to us at your own expense.
  
• If you would like an exchange, please place a new order and return the other goods within the specified period.
• If you have purchased a set, you can also return individual items to us.
• The returned goods should show no signs of use and the label should not be cut off, otherwise we will not be able to issue a full refund.

• After receiving and checking the returned goods, you will receive your money back from us in the same way as when you paid. We usually refund the money within 1 day of receiving the goods, but within a maximum of 14 days. You will receive an email from us upon refund.

CUSTOMS OUTSIDE THE EU:

• Switzerland, Liechtenstein:

We pay the customs duties, but you will be charged the Swiss import tax EST of 8.1% after receipt of the goods from "Gebrüder Weiss AG". The invoice amounts to approx. 35 CHF for a purchase value of 100€, approx. 50 CHF for 300€, approx. 70 CHF for 500€ and approx. 120 CHF for 1,000€. You must also pay this invoice in the event of a return or exchange.

You will receive an invoice with 0% VAT from us. The taxes that we "save" for this are therefore invested in very high shipping costs, customs duties and individual manual processing with high costs.

Please note that you have to pay the import sales tax and import fees despite a return. You can reclaim the import VAT for the returned items (= foreign returned goods) at your responsible customs office after you have paid the invoice for the 8.1% VAT and fees from Gebrüder Weiss for the outward shipment of the parcel. However, the Federal Customs Administration charges a processing fee of approx. CHF 30 for the refund of the import VAT. If you would like a refund of the import VAT, please apply for this when you make the export customs declaration (= when you hand in the return shipment). Several documents are required for this: HERE to find out more.

• UK, USA, Australia, Iceland, Canada, Mexico, Monaco, New Zealand, Norway, San Marino, Saudi Arabia, South Africa, UAE:

Please note that import costs for taxes/duties and import tax may be incurred and must be borne by you. Unfortunately, we do not have any information about the amount. These will be charged to you by DHL Express before or on delivery. You must also pay these costs in the event of a return.

You will receive an invoice with 0% VAT from us. The taxes that we "save" for this are therefore invested in very high shipping costs and individual manual processing with high costs.

If you have any questions, please contact us at shop@youlookperfect.at