We deliver free of charge in 2-6 business days in standard shipping to you!
- Delivery area: EU , Switzerland, Liechtenstein, Iceland, Norway, San Marino, Monaco, USA, Canada, Qatar, Bahrain, United Arab Emirates, Kuwait, Saudi Arabia.
- We ship with DPD, POST or DHL Express. You will see more informations during the checkout process. You will receive an automated email from us including tracking link, with which you can track your parcel.
- The shipment will be made (MO-FR) for orders before 8 am on the same day, otherwise 1 day after (exception: if you choose to prepay, the goods will be shipped after receipt of payment).National holidays in Austria: October 26, December 8.
- The given parcel delivery time in working days refers to MO-SA.
- When shipping to a DHL Packstation to Germany, you can choose shipping with POST or DHL Express. When shipping to a Post Packstation to Austria, shipping is only possible with POST. Please be sure to specify the packing station number and your postal number when ordering! Your postal number must already be activated when shipping and you must also have the app so that you get the pickup for the package on your app.
- Express shipping is possible to all countries (except Switzerland and Liechtenstei) and can be booked additionally.
- To Switzerland and Liechtenstein the shipping includes customs, but excludes import tax (more details see below!)
- To USA, Canada, Monacco, San Marino, Iceland, Norway, Qatar, Bahrain, United Arab Emirates, Kuwait, Saudi Arabia the shipping excludes customs and excludes import tax (more details see below!)
- Regardless of the country and their taxes, our store prices are the same for all customers in all countries.
- If the recipient of the delivery address is different from the invoice recipient, we will send you the invoice by email and in the package there will be the delivery note without price.
Possible in your local currency (Euro, CHF, USD, CAD, DKK, GBP, SEK).
- Apple Pay
- Credit card: Visa, Mastercard, American Express, Maestro
- Pay later with Klarna (only Germany, Austria, Switzerland, Netherlands, Sweden, Finland, Norway, Denmark, Belgium). You will receive an email from our partner Klarna on the day of shipment with the payment instruction. You can pay the invoice within 30 days either with online-banking, Klarna App or if you print the payment email also in your bank branch at the counter.
- Pay now with Klarna (only Germany, Austria, Switzerland, Netherlands, Sweden, Finland, Norway, Denmark, Belgium). You can choose between an instant transfer via online banking or (only in Germany, Austria, Netherlands) with direct debit, for which you only need to enter their card number and no online banking.
- Prepayment in €. You make a bank transfe within 7 days. The package will be shipped immediately after receiving the money.
You have an extended return policy of 30 days. If you buy a loungewear set, you can also return individual items.
- For free returns from Germany and Austria, please use the return label enclosed with the order.
- Returns from all other countries please send at your expense by the shipping method of your choice.
- If you wish to exchange, we ask you to place a new order and return the other goods in due time.
Countries outside the EU:
- Switzerland, Liechtenstein:
Minimum order value 100€. We pay customs and shipping for you, but the Swiss import tax will be invoiced to you by "Gebrüder Weiss AG" after receipt of the goods. The invoice amounts to approx. 35 CHF for a purchase value of 100€, approx. 50 CHF for 300€, approx. 70 CHF for 500€, approx. 120 CHF for 1.000€. You also have to pay this invoice in case of a return or exchange.
You will receive an invoice with 0% VAT from us. So the taxes we "save" for this are invested in very high shipping costs, customs fees and individual manual processing with high effort.
- USA, Canada, Monacco, San Marino, Iceland, Norway, Qatar, Bahrain, United Arab Emirates, Kuwait, Saudi Arabia:
Minimum order value 100€. We will pay the shipping for you. Please note that there may be costs for taxes and duties when importing, which have to be paid by you. Unfortunately we have no information about their amount. You have to pay these costs also in case of a return.
You will receive an invoice with 0% VAT from us. The taxes that we "save" for this are invested in very high shipping costs and individual manual processing with high effort.
If you have any questions, please contact us email@example.com