Shipping policy

Delivery

We deliver free of charge in 1-6 business days in standard shipping to you!

  • Delivery area: EU , Switzerland, Liechtenstein, Iceland, Norway, San Marino, Monaco, USA, Canada, Qatar, Bahrain, United Arab Emirates, Kuwait, Saudi Arabia.
  • We ship with DPD, POST or DHL Express. Exact info you will see during the checkout process. Shipping to DHL Packstation via POST in Germany & Austria possible.
  • When shipping to a DHL Packstation to Germany, you can choose shipping with POST or DHL Express. When shipping to a Post Packstation to Austria, shipping is only possible with POST. Please be sure to specify the packing station number and your postal number when ordering! Your postal number must already be activated when shipping and you must also have the app so that you get the pickup for the package on your app.
  • Express shipping is possible to all countries (except Switzerland and Liechtenstein) and can be booked additionally.
  • The shipment usually takes place 1 business day (MO-FR) after receipt of order. You will receive an email from us including a tracking link, with which you can track your package.In case of prepayment, the goods will be shipped after receipt of payment.
  • To Switzerland and Liechtenstein the shipping includes customs, but excludes import tax (more details see below!)
  • To USA, Canada, Monacco, San Marino, Iceland, Norway, Qatar, Bahrain, United Arab Emirates, Kuwait, Saudi Arabia the shipping is exclusive customs and exclusive import tax (more details see below!)
  • Regardless of the country and their taxes, our store prices are the same for all countries.

Payment

In Euro, CHF, USD, CAD, DKK, GBP, SEK possible.

  • Paypal
  • Apple Pay
  • Credit card: Visa, Mastercard, American Express, Maestro
  • Pay later with Klarna (only Germany, Austria, Switzerland, Netherlands, Sweden, Finland, Norway, Denmark, Belgium). You will receive an email from our partner Klarna on the day of shipment with the payment instruction. You can pay the invoice within 30 days either with online-banking, Klarna App or if you print the payment email also in your bank branch at the counter.
  • Pay now with Klarna (only Germany, Austria, Switzerland, Netherlands, Sweden, Finland, Norway, Denmark, Belgium). You can choose between an instant transfer via online banking or (only in Germany, Austria, Netherlands) with direct debit, for which you only need to enter their card number and no online banking.
  • Prepayment in €. You make a bank transfe within 7 days. The package will be shipped immediately after receiving the money.

Returns:

You have an extended return policy of 30 days. If you buy a loungewear set, you can also return individual items.

  • Returns from Germany and Austria can be sent to us free of charge via our returns portal, shipping with DPD and Austrian Post.
  • Returns from all other countries please send at your expense by the shipping method of your choice.

Countries outside the EU:

  • Switzerland, Liechtenstein:

Minimum order value 100€. We pay customs and shipping for you, but the Swiss import tax will be invoiced to you by "Gebrüder Weiss AG" after receipt of the goods. The invoice amounts to approx. 35 CHF for a purchase value of 100€, approx. 50 CHF for 300€, approx. 70 CHF for 500€, approx. 120 CHF for 1.000€. You also have to pay this invoice in case of a return or exchange.

You will receive an invoice with 0% VAT from us. So the taxes we "save" for this are invested in very high shipping costs, customs fees and individual manual processing with high effort.

  • USA, Canada, Monacco, San Marino, Iceland, Norway, Qatar, Bahrain, United Arab Emirates, Kuwait, Saudi Arabia:

Minimum order value 100€. We will pay the shipping for you. Please note that there may be costs for taxes and duties when importing, which have to be paid by you. Unfortunately we have no information about their amount. You have to pay these costs also in case of a return.

You will receive an invoice with 0% VAT from us. The taxes that we "save" for this are invested in very high shipping costs and individual manual processing with high effort.

If you have any questions, please contact us shop@youlookperfect.at