Shipping policy

We deliver to you almost anywhere in the world within 1–6 business days via standard shipping! 

EU	Under 200€ Order Value	Starting at 200€ Order Value	Returns
Germany Austria Belgium Denmark France Finland Italy Luxembourg Netherlands Sweden	free	free	free
Other EU countries ¹	€10	free	At your own expense

¹ : Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Monaco (even though it is not in the EU), Poland, Portugal, Romania, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, and Cyprus. 

 

NON-EU	Under 200€  Order Value	Starting at 200€ Order Value	Returns	Customs / Import Tax
Switzerland Liechtenstein	€20	free	At your own expense	All-Inclusive: Customs duties and import tax included!! (See below for more information.)
Iceland Canada New Zealand Norway San Marino	€20	free	At your own expense	Duty-free goods originating in the EU, excluding import tax (See below for more information)
Australia Mexico* Saudi Arabia South Africa USA UAE	€20	free	At your own expense	Import taxes and possible customs duties are not included (See below for more information)

*Orders to Mexico are possible up to a maximum value of 800€ due to customs limits

-> Is your country not listed? Contact us HERE

 

SHIPPING INFORMATION:

• We ship via DPD, POST, or DHL Express. You'll see detailed information during the checkout process. You'll receive an automated email from us with a tracking link that you can use to track your package.
• Orders placed before 8 a.m. (Mon–Fri) will be shipped the same day; otherwise, they will be shipped the following day (exception: for orders paid in advance, the merchandise will be shipped after payment is received).
• Public holidays in Austria: August 15, October 26, November 1, December 8.
• The specified delivery time in business days refers to Monday through Friday. 
• When shipping to a DHL Packstation in Germany, you can choose between AUSTRIAN POST/DHL or DHL Express; DPD is not an option! When shipping to a Post-Packstation in Austria, shipping is only available via AUSTRIAN POST. When placing your order, please be sure to include the Packstation number and your Post number! Your Post number must already be activated at the time of shipping, and you must also have the app so that you can receive the pickup code for the package on your app.
• Express shipping is available to many countries and can be added as an option in some cases.

 

RETURNS: You have an extended 30-day return policy. 

• For countries where returns are free (see table above), please use the return label included with your order. If you are in another country, please return the merchandise to us at your own expense.
• If you would like to exchange an item, please place a new order and return the other item within the specified time frame.
• If you purchased a set, you can also return individual items from it to us.
• Returned merchandise should show no signs of use, and the label should not be cut off; otherwise, we will not be able to issue a full refund.

• Once we have received and inspected the returned merchandise, we will refund your money using the same method you used for payment. We typically process the refund within 1–3 days of receiving the merchandise, but no later than 14 days. You will receive an email from us when the refund is processed. 

 

CUSTOMS OUTSIDE THE EU: 

• Switzerland, Liechtenstein: All-inclusive shipping (customs duties and Swiss import tax are included)

• Iceland, Canada, New Zealand, Norway, San Marino: Since our collection only consists of goods originating in the EU, shipments to these countries are duty-free. Please note that import taxes and processing fees may apply upon import, which you are responsible for paying. Unfortunately, we do not have any information regarding the amount of these charges. They will be billed to you by DHL Express before or upon delivery. You must also pay these costs in the event of a return.

• Australia, Mexico, Saudi Arabia, South Africa, the United States, the United Arab Emirates: Please note that customs duties and import taxes may apply upon import, which you are responsible for paying. Unfortunately, we do not have any information regarding the amount of these charges. They will be billed to you by DHL Express before or upon delivery. You must also pay these costs in the event of a return.

 

PAYMENT: Payment in many local currencies is also possible. 

EURO, CHF, SEK, DKK, NOK, ISK, PLN, CZK, HUF, USD, CAD, SAR, AED, AUD, NZD. Depending on the country, we accept the following payment methods:

• PAYPAL
• APPLE PAY or GOOGLE PAY
• CREDIT CARD (Visa, Mastercard, American Express, Maestro)
• KLARNA 
• TWINT
• EPS 
• iDeal 
• BANCONTACT 

 

MONEY-BACK GUARANTEE: Our customers shop 100% risk-free! Because we offer a 30-day money-back guarantee! Valid only here in our online store. (The guarantee is valid for 30 days from the date you receive the merchandise, but does not apply if the clothing is washed or dried incorrectly). To return the clothing, please follow the instructions provided above (see table above).

 

If you have any questions, please feel free to contact us HERE.