If something does not fit or does not meet your expectations, you can of course return it to us. If you have purchased a loungewear set, you can also return individual items. The return must be registered within 30 days of receipt. The returned goods should be without signs of use and the label should not be cut off, otherwise we can not make a full chargeback.
After receiving and checking the returned goods, you will receive your money back from us in the same way as your payment. Usually we book the money back already within 1 day after receiving the goods. You will receive an email from us upon refund. Please note that depending on the financial service provider you have chosen, it may take a few days until the money appears on your account, even if it is already debited from us.
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The return is free of charge for you. Create your return label HERE
Please drop off the package at a DPD parcel store or post office, depending on what you have selected in the returns process.
Please note that despite an exchange or a return, you will have to pay the import sales tax and fees from the import. Although you can reclaim the import VAT for the returned items (=foreign returned goods) at your responsible customs office after you have paid the invoice for the 7.7% EST and fees from Gebrüder Weiss for the outbound shipment of the package. However, the Swiss Federal Customs Administration charges a processing fee of approximately 30 CHF for the refund of the import VAT. If you wish a refund of the import VAT, please apply for it at the export customs declaration (=when posting the return shipment). Several documents are necessary for this: HERE you can find out more.
For an exchange, please place a new order and return the item to be exchanged in a timely manner.
The return costs are to be paid by the buyer. You can return the goods by the shipping method of your choice.